We invite you to review the general conditions of sale that regulate the offer and purchase of products from L’OLIVERA, S.C.C.L. through the online store that is included in this website.

By using this website you are bound by these conditions, so we recommend reading them carefully. If you do not agree with them, you must leave the website.

EXCLUSIONS

The sale of alcoholic beverages to persons under 18 years of age is expressly prohibited. In the process, the User declares and states that they are over 18 years of age and that, in any case, they have the legal minimum age for the purchase and consumption of alcoholic beverages in the location in which they are located. If the User falsifies this declaration and acquires any of the products offered without complying with this requirement, he/she exclusively assumes all the legal consequences that may arise from this.

PRELIMINARY PROVISIONS

These conditions of sale are applicable to all sales of items from L’OLIVERA, S.C.C.L.(hereinafter “Company”) that have been made through the website www.olivera.org (hereinafter “website”).

In making an order, you affirm that you are over 18 years of age and that you have the legal capacity to make binding contacts.

The orders can only be made to acquire merchandise without the intention of resale. Any resale or distribution of products purchased through this website is strictly prohibited.

We reserve the right to cancel fraudulent, false or speculative orders, as well as those that have been requested by a client with whom there may be some difference/controversy in previous orders, or when there are reasonable doubts that may make us think that the client is engaging in criminal activity.

We can update these conditions of purchase as well as the legal notice / privacy policy at any time.

USER OBLIGATIONS

As a user, you are obliged to communicate to the Company all the data necessary to access and use the services provided by this website. The data provided must be true and current, you must be aware that we can use them to contact you, if necessary.

It is essential that you provide all the information that we classify as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case for possible delays or errors in delivery as a result of the error or omission of data.

The user will have to make appropriate use of the services included in this website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.

SECURITY MEASURES

We will put in place all reasonable mechanisms within our power to ensure that your personal data is kept secure at all times. However, you accept that data transmission over the Internet cannot be guaranteed to be secure from unauthorized access and we cannot be held responsible for any security errors, unless due to our negligence.

Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify the loss, theft, theft or illegitimate access of your username and password, as well as your knowledge by third parties.

CONDITIONS APPLICABLE TO ORDERS

All products offered on this website are marketed by:

L’OLIVERA, S.C.C.L.
CIF: F25014176
C/ LA PLANA, S/N – 25268 – VALLBONA DE LES MONGES (LLEIDA)
Registered in the Registry of Cooperatives number 755

Telephone: 973 33 02 76
E-mail: olivera@olivera.org

Purchase procedure

You can browse the website until you find the desired item. Once located, clicking on it will access all the information offered by the website. From there you can add the item to your purchase.

If you are placing an order with us for the first time, we ask you to enter all your personal data (name and surname, email, address, payment method, etc.) and create an account.

In the case of a registered user with an active account, you must enter your e-mail, password and the system will recognize your data.

Once you enter your account you can continue your purchase and finally confirm the order.

Offer coverage

The territory in which orders are accepted and distributed is mainland Spain and the Balearic Islands.

If a user is interested in receiving a purchase in Ceuta, Melilla, the Spanish islands, Portugal or in a country of the European Union other than Spain, we recommend that they contact us through the “Contact” section or by sending an email to olivera@ olivera.org and we will manage your order.

Availability

All orders are subject to availability. We are not responsible for out-of-stock or unavailability of products.

Check the section of articles available for sale through the website, since not all the articles that we offer in our store or that may appear in catalogues, websites or other types of presentations are available for this type of sale.

If once the order is made, the product is not available, you will be informed as quickly as possible by email or by phone and the purchase will be totally or partially cancelled.

If you have any questions, we recommend contacting customer service at botiga@olivera.org

Contract with the company and acceptance of orders

The order will not be accepted by us until the amount has been charged to our bank account. We will confirm the acceptance of the order in an email in which we will inform you that the order is being sent.

Only at this time will the contract between you and us be formalized, and only for the items listed in the order confirmation email.

Confirmation and cancellation of orders

Before finalising the order on your part on the website, you will be able to review all the details associated with it (amounts will be broken down into all the necessary headings: taxes, transport costs, selection of items, etc.) being able to correct what you consider necessary.

After confirmation, it will not be possible to modify or cancel the order through the website. To do this, you must contact the Company by e-mail or telephone. It can only be modified or cancelled if the item has not entered the dispatch phase from our warehouses.

Currency, tax and price

In accordance with current legislation, any purchase made on our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.

All prices are shown in euros and should be considered as the final price to be paid by the customer (VAT and other taxes that may apply), shipping costs not included.

Payment methods and security

Any order made must be paid immediately after confirmation of the order. Only orders for which payment has been completed and verified will be processed.

Credit Cards: VISA, VISA Electron, 4B and MasterCard are accepted. The amount of the order will be charged to the card, so you must indicate the name, the expiration date, as well as the security code CW2 (found on the back of your card).
These data will not be saved or manipulated by us, they will be registered directly in the payment gateway of the corresponding financial institution, in this case Redsys. In the event that the charge cannot be carried out (for any reason), the order will be automatically cancelled.

PayPal: Allows you to pay directly without communicating financial data on the network. It automatically encrypts sensitive data with the help of the best technologies available on the market.

Deliveries: types, deadlines and problems

The delivery will be made to the requested address, by an express transport company during normal business hours, within a period of between 3 and 5 working days. When the shipment is made, you will receive an email with the confirmation of your order. In the event that 7 days after receiving the confirmation email you still have not received your order, contact our Customer Service at 973 33 02 76 or by sending an email to botiga@olivera.org.

This period may be modified in sales periods, Christmas campaigns or in the case of customs procedures or other circumstances derived from geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers, etc., as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for possible delays that may arise for any of the reasons stated above.

If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damage is observed, it must be detailed on the delivery note and the Company must be contacted. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, as long as you notify us of this incident as quickly as possible.

Once the order is delivered, it will become part of your property and, therefore, all damages that may arise will be your responsibility.

Shipping costs

Transport costs are free for orders of an amount equal to or greater than €100.

For orders with an less than €100, the shipping costs will be those that can be seen detailed in the following table:

0-2 kg 2-5 kg 5-8 kg 8-13 kg 13-16 kg 16-21 kg 21-24 kg 24-29 kg 29-136 kg From 100 €
Bottles 1 2-3 4-6 7-9 10-12 13-15 16-18 19-21 22-102 any
Box 0,5 1 1,5 2 2,5 3 3,5 4 to 17 any
Catalunya 5,95 € 5,95 € 6,62 € 7,63 € 9,33 € 11,02 € 11,02 € 12,73 € gratuït
peninsular Spain 6,45 € 6,45 € 7,13 € 8,38 € 10,52 € 12,63 € 12,63 € 14,73 € free

You can see the details of the shipping costs in the purchase process.

For orders destined for Ceuta, Melilla, the Spanish islands or a country of the European Union other than Spain, refer to the contact form or send an email to botiga@olivera.org

Return – Right of withdrawal

The user has the right to withdraw from their purchase within 14 calendar days after the delivery of the products, unless exceptions to those provided for in current consumer regulations apply.

In accordance with current consumer regulations,the right of withdrawal does not apply to the contracting of products that are perishable. Examples of perishable products: dairy products such as cheeses, yogurts, fresh meats, fruits and vegetables, cooked foods, sausages, fish and shellfish, etc.

For those non-perishable products, the withdrawal period of 14 calendar days provided for distance contracts will apply. Examples of non-perishable products are packaged or hermetic products, jams, preserves, honey, olives, olive oil, vinegar, canned tuna, etc.

In accordance with consumer regulations, the right of withdrawal does not apply to contracts that refer to, among other exceptions:

  1. The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  2. The supply of goods that can deteriorate or expire quickly.
  3. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  4. The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.

The withdrawal will imply that you, from the effective possession of the product, have 14 calendar days to notify us of your decision to withdraw from the contract through an unequivocal statement, such as, for example, sending a communication via e-mail to botiga@olivera.org or via the contact form on the website. We will respond within the next 3 business days, with the instructions to formalise the return.

We recommend using the following form. The use of this form does not limit the withdrawal rights of the User.


Form:
I hereby notify that I withdraw from my sales contract for the following good/provision or service:

(*) Order number: _________________________________________
(*) Contact name: __________________________________________
(*) Contact email: _________________________________________
(*) Telephone contact: ________________________________________
(*) User address: _________________________________________
(*) Description (indicate the product(s) to be returned): ____________
___________________________________________________________
(*) Date: _____________________________________________________
(*) Signature of the consumer/user (only if this form is submitted on paper): ________________________
(*) Required fields


This form must be sent to:

L’OLIVERA, S.C.C.L.
botiga@olivera.org

Once the period of 14 calendar days has expired, no refunds will be accepted due to withdrawal.

Shipping costs for returns will be borne by the customer. The refund of the amount will be made in the same way that the payment of the order was made.

Only non-perishable products that are in perfect condition will be accepted for return and must be returned properly protected, in their original packaging, in perfect condition, unsealed, with no signs of having been opened, with all accessories and the invoice.

Once the products have been received, if any type of manipulation, damage or sign is detected that would suggest that the product has been opened, modified, altered or there is a risk of this, the product in question will be immediately returned to the customer by cash on delivery, assuming the user covers the shipping costs.

The right of withdrawal requires that the user send the product as it was received, unused and with its original packaging, in such a way that its deterioration during transport is not possible, with the client bearing responsibility for any possible damage during transport.

Once the articles have been examined and verified, L’OLIVERA, S.C.C.L. will proceed to refund the amount in the same way that the payment was made within a period not exceeding 14 days from the date of receipt of the products.
Returns will be processed on business days, Monday through Friday. Returns made on national, regional and local holidays will be processed the day after the holiday in question.

Return of products in poor condition, claim for damage or lack of product

To start the process of returning a product in poor condition, from the effective possession of the product, you have 5 calendar days. To start this procedure, contact the customer service department via email botiga@olivera.org or through the contact form on the website.

For any other claim for damage or lack of merchandise, you will also have 5 calendar days from the possession of the order.

For any other claim it is essential to have signed the delivery note of the transport agency.

Contract language

The contract will be formalised in Catalan.

PARTIAL NULLITY

If any part of these Terms of Service is unlawful and therefore invalid, the other provisions of law will not be affected. The parties undertake to renegotiate those points of the service conditions that are null and to incorporate them into the rest of the service conditions.

MODIFICATION OF THE GENERAL CONDITIONS OF SALE

The company reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content services that are presented through it and the way in which they are presented.

The general conditions of purchase must be accepted by the user each time a purchase is made through the website.

Customers who are not satisfied with the modifications of the general conditions must declare it and, as of the date on which the new version enters into force, they must stop using the web services.

In the event that some of the terms of the general conditions of sale are declared integral or not opposable by a judicial decision, the rest of the provisions will remain in force.

APPLICABLE LAW AND JURISDICTION

This website is located and operated in Spain. All issues related to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals in Spain, without the principles of conflicts of law being applicable.

In those cases in which the client does not have the status of consumer or user, or who is domiciled outside of Spain, they will submit to the Courts and Tribunals of Lleida, expressly waiving any other jurisdiction that may correspond.

If the user decides to use or consult this site outside of Spain, they must bear in mind that they do so on their own initiative, and that they are responsible for compliance with the relevant laws.

This contract will enter into force and will have full effect from the moment the client or user accepts it.

This contract and, therefore, the general conditions that it incorporates, in addition to being read on this website, can be stored, archived and reproduced by usual electronic or computer means.

COMPLAINTS AND CLAIMS

The User can send their complaints, claims or other comments to the Company through the contact information provided at the beginning of these Conditions (General Information). In addition, the Company has official complaint forms available to consumers and users, which can be requested from the Company at any time, using the contact information provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the conclusion of this purchase contract between the Company and the User, the User, as a consumer, may request an out-of-court dispute settlement, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters. You can access this method via the website http://ec.europa.eu/consumers/odr/.